Terms & Conditions

Disclaimer

• Electric Scooters: Electric scooters are not to be used on roads, cycle lanes, or footpaths in Australia. It is the responsibility of the purchaser to ensure that the electric scooter is used in compliance with all Australian state and territory laws, both national and local. The purchaser assumes all risks and liabilities associated with the use of scooter products, and ESAL Australia Pty Ltd and its owners are not liable for any injuries or damages caused by their use.

Overview

1. Retail Sales
   • ESAL Australia’s online retail department aims to provide excellent service and products. If you’re unsure about a product, we recommend conducting thorough research before making a purchase.
   • Product Images: The product images on our website are for illustrative purposes only. While we make every effort to ensure accuracy, product colors and designs may vary slightly from the images displayed on your device.
2. Delivery

1. Pricing and Delivery

1. 1. • All prices on our website include GST (Goods and Services Tax) and apply only to Australian states and territories. We do not deliver outside Australia.
      • Delivery costs will be displayed during checkout.

2. Order Payment & Processing

1. 1. • You will be charged for your order when placing it. However, your order will not be processed until the goods are dispatched.
      • Orders placed after 1pm on weekdays will be dispatched the following business day.

3. Order Number

1. 1. • Once we accept your order, we will assign an order number, which helps us track and manage your order. Please refer to this number if you need to contact us.

4. Order Fulfillment & Delays

1. 1. • If we are unable to fulfill your order on the scheduled shipping date due to stock unavailability or other reasons, we will contact you with the option to wait for the item or cancel your order for a full refund.
      • Note: Refunds may take some time to appear in your account, depending on your payment method and bank processing times.

5. Dispatch Times

1. 1. • We aim to dispatch orders placed before 1pm (Monday to Friday) on the same day (excluding weekends and public holidays).
      • Saturday and Sunday deliveries are available at an additional cost, with a cutoff of 1pm on Friday.
      • These services are based on best efforts and are not guaranteed. We are not responsible for any costs incurred due to failed deliveries.

6. Security and Identity Clarification

1. 1. • For security reasons, we may contact you for identity verification before processing your order.

7. Delivery Issues

1. 1. • While we strive to ensure timely delivery, we are not liable for any delivery issues, including costs incurred due to failed deliveries or delays outside of our control.

1. Pricing
   • Price Promise: We do not offer a price guarantee, but we aim to offer competitive prices. If you find a better price, we will consider matching it and offering an additional 5% discount.
2. Security
   • To protect against unauthorized transactions, we may validate the personal information you provide (name, address, etc.) against third-party databases.
   • This may involve sharing your details with a Credit Reference Agency. Please note that this is for identity verification only, and will not affect your credit rating.
   • All personal information will be treated in compliance with the Privacy Act 1988.
3. Privacy and GDPR

1. Personal Information

1. 1. • For more details on how we handle your personal information, please refer to our Privacy Policy.

2. Cookies

1. 1. • For information about how we use cookies, please refer to our Cookies Policy page.

Additional Notes

• By placing an order with ESAL Australia Pty Ltd, you agree to these terms and conditions. If you have any questions or believe these terms require adjustments, please contact us prior to making a purchase.